NO SPOOL / SPOOL ERROR - ORIGINAL XYZ FILAMENT SPOOL

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NO SPOOL / SPOOL ERROR - ORIGINAL XYZ FILAMENT SPOOL

Postby SindyB » Fri Jul 27, 2018 3:38 am

Hi

Hope someone can help.

4 days ago I updated my version of software on my Da Vinci Jr. as recommended by the XYZMaker program, to version 2.3.5, since this update I keep getting a no spool or spool error notice on my printer and none of my prints are completing.

I tried the following and it works for about 10min then same problem:
1. uninstall and reload the filament
2. switching on and off
3. new spool - same errors
4. uninstall last update - this is impossible by the way
5. reset default
6. turning NFC chip around

I stay in South Africa, and let me tell you there is absolutely no support in this country with the XYZ. My printer was bought brand new and is just over 3 months old. Please can someone help me?

Thanks
Sindy
SindyB
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