New machine will not initialize

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New machine will not initialize

Postby jhewell » Mon Aug 20, 2018 8:21 am

I bought a new Nobel 1.0 printer, turn it on and it stays stuck on XYZPrinting message and never gets further. I waited over 20 minutes. I called support and they just said "sounds like a bad main board...return the printer to where you bought it". Fine, but I have read where others have had this problem fixed without having to return it. I asked him if these things are checked out prior to shipping and he claims they are - then how is this bad straight out of the box.

Anyone else have this issue? Any suggestions?
jhewell
New Arrival
 
Posts: 1
Joined: Mon Aug 20, 2018 8:15 am

Re: New machine will not initialize

Postby Herb » Tue Aug 21, 2018 3:08 pm

I received a 1.0A with cosmetic damage. They paid for the return shipping and I received a replacement unit.

Hopefully, you will not have to pay for return shipping. Good luck with your replacement unit.
Herb
Apprentice
 
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Joined: Mon May 21, 2018 5:41 pm
Location: Portland, Oregon, USA


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